Graduate Catalog

MPA 716 Quality Management in Public Sector and Non-Profit Organizations

This course focuses on core principles of quality management in public and non-profit agencies; for example, customer focus, continuous improvement, employee involvement, and process improvement. Students analyze case studies and design a field project to gain first-hand knowledge of how to implement quality management principles. Students will also learn about the Baldrige National Quality Award program.

Credits

3

Distribution

Graduate, Masters